Privacy Policy

1. Introduction

This Privacy Policy explains how kyaalo ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, mobile applications, and services (collectively, the "Platform"). This policy applies to all users of the Platform, including customers ("Buyers") and shop owners ("Sellers").

2. Information We Collect

We collect information in the following ways:

• Information You Provide to Us: This includes personal data you provide when you create an account, place an order, contact customer support, or communicate with Sellers. This may include your name, email address, phone number, delivery address, and payment information (which is securely handled by our third-party payment processors).
• Information We Collect Automatically: When you use the Platform, we may automatically collect certain information about your device and usage, such as your IP address, device type, browser information, operating system, and browsing activity (pages viewed, time spent). We collect this information using cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Platform.
• To process your transactions and fulfill your orders.
• To manage your account and provide you with customer support.
• To communicate with you about your orders, as well as for marketing and promotional purposes (you can opt-out of marketing communications at any time).
• To improve our Platform, services, and user experience through analysis and research.
• To prevent fraudulent activity and enhance the security of our Platform.
• To comply with our legal obligations under Ugandan law.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• With Sellers: To facilitate a transaction, we share necessary information (such as your name, delivery address, and contact details) with the Seller from whom you have purchased a product so they can fulfill your order.
• With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, delivery services, data analytics, and cloud hosting. These providers are contractually obligated to protect your data.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency in Uganda).
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, your information may be transferred.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Under Ugandan law, you may have certain rights regarding your personal data. These may include the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate data.
• Request erasure of your personal data.
• Object to the processing of your personal data.
• Request the restriction of processing your personal data.

To exercise these rights, please contact us using the details below. We will respond to your request in accordance with applicable law.

7. Children's Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
kyaalo Data Privacy Officer
Email: privacy@kyaalo.com